Getting unwanted calls? Or just simply wanted to get your number changed?
Here are some questions you might have before doing so.
How much does it cost to get a new number?
Service Type Fee
Nuisance Call Free
Phone (Copper Based) $35
How long does it take to get my number changed?
Timeframe varies depending on the service type. For mobile numbers, it can take 24 to 48 hours and up to 3 working days for the home phone.
Can I get my old number back in case I change my mind?
No, we can not reverse number changes.
Can I choose my new number?
No, our Provisioning team will assign your new number. However, if you got a new SIM card, you can activate it online and choose a number from the list.
How much does it cost to get a new SIM card and how long does it take?
We will send the SIM card for free through standard shipping (3-7 business days delivery) when you sign up for a new mobile service. On the checkout page, you may opt for Express post if you wish to receive the SIM card in 1-2 business days for $15.
Can I keep the same plan if I'll get a new SIM card?
You can choose the available plans advertised online should you wish to get a new SIM card for a new number.
Can I cancel my existing number once I get the new SIM card?
To cancel a service, please call us on 1300 303 375. You can also chat with us by clicking the chat icon.