What are the benefits of WiFi calling?

The benefits include:

  • WiFi Calling provides the ability to call or message when you don't have mobile coverage but you do have a WiFi connection. Instead of using your mobile network connection, you can use the WiFi network.

  • There are no additional charges for WiFi Calling. Your calls and messages will be charged as per the rates in your existing mobile plan.

  • It's simple to use, just connect your device to a WiFi network as you would today. Your compatible smartphone will automatically connect your calls via WiFi when there is insufficient mobile coverage.

  • You can make and receive calls using your existing mobile number

  • You don't need to use an app or other log-in to use WiFi Calling.

  • All your messaging is integrated as normal on your phone.

How do I get WiFi calling?

To get WiFi Calling, eligible customers with compatible devices can simply follow the below 2 step process.

1. Request VoLTE
The first step to get WiFi Calling is to request that VoLTE (4G Voice Calls) be applied to the service. When VoLTE is applied, the WiFi Calling feature will also be applied.

If you have subscribed to a 5G plan, then it should be VoLTE ready. Otherwise, please click on the chat icon below this article to check with our Team if your current plan is VoLTE ready. Once confirmed that your plan includes VoLTE, follow the steps below to enable VoLTE in your device's settings:

For iPhone:

A. Tap Settings icon on Home screen

B. Select Mobile > Mobile Data > Enable 4G then select Voice and Data

For Android:

A. Open Settings

B. Look for Connections > Click Mobile Networks > Select VoLTE

2. Turn on WiFi calling
Compatible handsets with the latest software have WiFi Calling settings that are OFF by default so you must turn the setting ON to enable WiFi Calling.

The process for turning WiFi Calling settings ON differs slightly depending on your device.

For iPhone:

A. Tap Settings icon on Home screen

B. Select Mobile > WiFi Calling

C. Switch the WiFi Calling on This iPhone slider to On

D. You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi Calling.

For Android:

A. Open Settings Icon

B. Look for Connections > Click WiFi Calling > Select ON to enable WiFi Calling

Note: If it doesn't work after saving the new settings, restart your device. Otherwise, you may reset the network settings of your phone.

Can I call emergency 000 using WiFi calling?

Yes, emergency triple zero calls are supported over WiFi Calling if there is no mobile network coverage available to make the call.

To make Triple Zero (000) emergency calls over WiFi Calling, you'll need to update your device with the latest software when available.

Once the software is downloaded, recheck your settings to ensure Wi Fi Calling and 4G Voice are switched on.

Can I make WiFi calls when I'm overseas?

No, WiFi Calling is not available when roaming overseas.

Your device will automatically fall back to 3G calls when overseas and standard international roaming rates apply.

Does WiFi calling consume data on the WiFi connection being used?

Yes, data is consumed on the WiFi network that you are connected to.

Will WiFi calling work when connected to a mobile WiFi hotspot?

Yes, in general the service will work via Mobile WiFi Hotspot.

Please note, WiFi Calling is not supported over VPN.

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