When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.
Different modem manufacturers may use different titles for the below. Please check with us if you're unsure.
SIP Server: 18.104.22.168
Outbound Proxy: 22.214.171.124
SIP User ID: provided in the email
Authentication ID: provided in the email
Authenticate Password: provided in the email
NAT Traversal: Keep-Alive
Enable SIP Options Keep Alive: Yes
SIP Transport: UDP, unless modem is 4G then TCP.
Preferred Vocoder/Codec Preference: G711 or PCMA otherwise chose G729
Note: Other devices may ask for details such as Authentication Number or other numbers. Always use your SIP Username (provided in the email) and NOT your telephone number.
Logging into your modem
To access the modem gateway enter 192.168.20.1 into the address bar of a web browser. If it does not work or if it has been changed, check your router's IP address. For instructions, click here.
Enter admin for the username and admin for the password.
Once you have logged in, you will have several options listed at the top of the page.
1. Select VOIP from the top
2. Select “Basic” from the left-hand side menu which will take you to the below page.
3. Fill in the fields as advised below.
SIP account - SIP username (provided in the email)
Authorization username - SIP username (provided in the email)
Password - SIP password (provided in the email)
4. Click on “Apply”
5. To verify other settings, click on “SIP Protocol” option on the left-hand side menu. Please make sure the fields are filled as per below. Hit Apply to save the settings.
Local Port: 5060
Primary Proxy Server: 126.96.36.199
Primary Outbound Proxy Server: 188.8.131.52
Primary Proxy Port: 5060
After saving your setup, your VoIP home phone service will then attempt to connect. Check if the phone light on your modem is ON, then test the service.
Note: Make sure to plug your home phone into the modem's phone port.