If you've ordered a modem, it's important to know when it will arrive so you can be ready to set up your new service. In this article, we'll cover everything you need to know about modem delivery, including how to track your shipment, change your delivery address, and what to do if your parcel is missing.

How Long Does It Take for My Modem to Arrive?

We aim to have your modem delivered before your services are connected. Once your connection date is confirmed, we'll provide you with shipping details. You can track your shipment by clicking on the tracking link in the shipping confirmation email we sent you or by visiting the TOLL website and entering the shipment number.

Can I Change My Delivery Address After Ordering?

If your modem hasn't been dispatched yet, we may be able to update the delivery address. Start a conversation with us online by clicking the chat icon at the lower right of this page to check. If your modem is already in transit, you can make arrangements for a redirection directly with the courier through their website or have the modem held at a local post office for you to collect.

Is a Signature Required for the Delivery?

Yes, a signature is required for the delivery. If you're not around to sign for the delivery, a card will be left at your front door or in your mailbox with details on how you can collect the item.

What Should I Do If My Parcel Is Showing Delivered, But I Haven't Received It?

First, check if a card has been left in your mailbox or in front of your door. If not, see if someone received the item and signed for it on your behalf. If you still can't locate your parcel, check if the delivery address is correct, and then lodge an investigation with the courier through their website.

My Modem Has Been Returned to the Sender

If your modem has been returned to the sender, contact us or start a conversation with us online by clicking the chat icon at the lower right of this page.

Modem Is Received, What's Next?

Our modem is pre-configured and is just plug and play for both NBN and WBB services. If you're having trouble connecting to your new modem, see this article for troubleshooting tips.


In conclusion, tracking your modem delivery is easy with our helpful tips. If you have any issues or concerns, don't hesitate to contact us for assistance.

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