If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and providing solutions to common issues that may arise.
Checking the Status of Your Order
To check the status of your order, you can use the following steps:
1. Visit spintel.net.au
2. Click on Customers and then Order Tracker
3. Enter your order number and email address, then click on Submit
Order Status and What It Means
There are three different order statuses that you may encounter:
1. Processing: This means that the order has been created, but needs validation from our team.
2. In Progress: This means that the order has been validated and is awaiting completion. You may receive an email requesting additional information to support your order.
3. Completed: This means that the service is ready to be used.
Understanding Your Order Number
Your order number can be found in the order confirmation email that we sent to you.
Once your order has been actioned, you should receive it within 2-5 business days. If you experience any delays, please contact us for assistance.
Issues with Tracking Your Order
If StarTrack is unable to find your tracking number, please wait 2-3 hours and try again. If the problem persists, call StarTrack Customer Service on 13 23 45 and quote your tracking number.
If your dispatched order doesn’t arrive, please check the StarTrack website using your tracking number. If you still can’t locate your item, call StarTrack Customer Service on 13 23 45 and quote your tracking number. Before contacting us, please ensure that a missed delivery card hasn’t been left at your premises, and that you haven’t received an email or SMS about your order.
Changing or Cancelling Your Order
If you need to make changes to your order, please contact us for assistance. Please note that changes may impact delivery timeframes.
If you need to cancel your order, please contact us as soon as possible. Once your order is in progress, it may be too late to cancel.
Activating Your New Service
Home Phone for NBN/Broadband services are activated remotely. In most cases, all that’s required is for you to follow the instructions included with your modem/router or phone to set up and connect on your scheduled installation date. If you were sent a new or replacement SIM card, follow the steps provided.
Tracking your order with Spintel is easy and straightforward. By following the steps outlined in this article, you can check the status of your order, understand the different order statuses, and find solutions to common issues that may arise. If you need further assistance, please don’t hesitate to contact us.