Experiencing Service Issues or Damaged nbnâ„¢ Equipment? Here’s Who to Contact
Estimated Reading Time: 1 MinutesIf you're dealing with connection issues, slow internet, or damaged nbnâ„¢ equipment—like a faulty or missing nbnâ„¢ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.
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When to Contact SpinTel
SpinTel is your first point of contact for any service-related issues with your nbnâ„¢ connection. This includes, but isn’t limited to:
- Connection delays
- Getting a new nbnâ„¢ connection
- Network outages
- Missing or incorrect address details
- Concerns about service performance (e.g., slow speeds, dropouts, or service interruptions)
- Damaged nbnâ„¢ equipment (e.g., broken or inactive nbnâ„¢ box)
- Billing or charges accrued for your nbnâ„¢ service
- Appointments for installation or repair
- Missing installation equipment or hardware
Please contact SpinTel directly at 1300 303 375 for assistance with any of the above.
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Need to Contact nbn Directly?
To understand when it’s appropriate to contact nbn rather than SpinTel, please refer to this guideline:
How and When to Contact nbnco for Assistance
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Summary
In summary, if you're experiencing any issues related to nbnâ„¢ service delivery—including damaged or missing equipment, connection delays, performance issues, or billing concerns—SpinTel is the right contact. As nbn operates solely as a wholesale provider, they do not handle individual customer service matters.