As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as well as information on phone activation timeframes and NBN transfers.
NBN Service Classes and Installation Timeframes:
When connecting to NBN, you will receive an email that identifies your service class. The table below summarises the different service classes, their definitions and the installation timeframes:
Service Class and Definition
The table above provides a summary of the different service classes and their definitions. It is important to note that service classes 0, 4, 7, 8, 9, 10, and 20 are not yet serviceable.
The installation timeframes for each service class vary from 2 to 20 business days, depending on the service class and whether a technician visit is required. It is important to note that for FTTP, FW, and HFC, customers can still use the existing copper and porting can take up to 5 days to complete after NBN completion.
Phone Activation Timeframe
For phone activation, the completion date for bundle NBN transfers (NBN and phone) without porting required and SpinTel supplied modem is 3 days after the submission date.
For bundle NBN transfers with no porting required and BYO modem, the completion date is the same as the submission date.
For bundle NBN transfers with porting required and any modem, the completion date is 5 days after the submission date. For business phone porting, transfer can be completed within 5-6 business days. In case of complex porting (i.e., the number is linked with other numbers or has complex services - eg: ISDN, Line Hunt etc), porting will take 5-6 weeks.
For standalone NBN transfers with BYO modem, the completion date is the same as the submission date, and for standalone NBN transfers with SpinTel supplied modem, the completion date is 3 days after the submission date.
This article has provided customers with important information on NBN service classes and installation timeframes, phone activation timeframes, and NBN transfers. It is important to note that the process date cannot be reversed or changed, and if there is a porting issue, the NBN order may need to be cancelled and resubmitted.