Note: For any issues impacting your service or service difficulties, contact SpinTel on 1300 303 375 for assistance, or click the chat icon below.

The below scenarios will require you to contact nbn directly at

  • Check for an update on an existing enquiry you've made with nbn

  • Report or make a complaint about an nbn contractor’s conduct

  • Make a complaint about issues such as land access processes or handling of a health and safety concern

  • Report or make a complaint about nbn supplied equipment installation and workmanship

  • Login issues to the new developments portal, nbn certification, nbn billing and invoices

  • Reporting damage to property or nbn equipment

For damage that is creating a Health and Safety hazard, please call nbn on 1800 687 626 and select option 1 followed by option 4, then option 2. This is to ensure that any Health and Safety hazards are prioritised.

If you’re intending to remove or relocate your nbn supplied equipment (such as an nbn connection box, associated cables and other equipment) due to renovation, demolition or a move of premises, visit the nbn relocation and removal page for more information.

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