Who to contact
As nbn is a wholesale provider, please contact SpinTel on 1300 303 375 directly for:
Getting an nbn connection
Missing or incorrect address details
Concerns about service performance, which may include slow speeds, dropouts and service loss
Billing or charges accrued for your nbn service
Missing nbn™ equipment.
When to contact nbnco?
The below scenarios will require you to contact nbn directly at nbnco.com.au:
Check for an update on an existing enquiry you've made with nbn
Login issues to the new developments portal, nbn certification, nbn billing and invoices
Information to include in submitting a complaint to nbn co
In submitting a complaint/feedback, please indicate the following information for faster resolution:
Dates of events
The address where the issue(s) occurred
A clear explanation of the issue(s)
What you are seeking from nbn to resolve the issue(s), and
Supporting evidence e.g. photos, diagrams, receipts and quotations.
If you’d prefer to contact nbnco by phone you may call them directly at 1800 687 626.
For damage that is creating a Health and Safety hazard, please call nbn on 1800 687 626 and select option 1 followed by option 4, then option 2. This is to ensure that any Health and Safety hazards are prioritised.
If you’re intending to remove or relocate your nbn supplied equipment (such as an nbn connection box, associated cables and other equipment) due to renovation, demolition or a move of premises, visit the nbn relocation and removal page for more information.