To get connected via your Netgear modem, you'll need to log into your modem gateway.
Note: This can be done on most mobile devices, but we recommend doing these steps with your PC if you have one.
Logging into your modem
To access modem gateway enter http://www.routerlogin.com in the address bar of a web browser. If it does not work or if it has been changed, check your router's IP address. For instructions, click here.
Use admin for username field and password in the password field then click on Login.
The BASIC Home page displays.
1. Go to ADVANCED tab > Setup > WAN Setup.
From the WAN Preference menu, select Must use Ethernet WAN. By default, the menu selection is Must use DSL WAN.
2. Click the Apply button.
Your settings are saved and the modem router restarts.
Note: If you use a WiFi device to connect to the modem router, you might need to log in again.
3. Go to BASIC and select Internet
Click Yes on "Does your Internet connection require a login?"
From the Select Internet Service Provider menu, choose PPPoE
Enter your NBN login/username and password provided to you via email. Hit Apply to save your credentials.
Note: If other settings are presented, accept default values
Wait 3-5 minutes for the modem to go online, then test the service. Reboot modem if needed.
If you are still unable to connect, you may try the following:
Go to ADVANCED > Setup > WAN Setup.
Update the MTU size to 1492 and click Apply to save.
Note: The normal MTU value for most Ethernet networks is 1500 bytes, whilst for PPPoE connections is 1492 bytes. Change the MTU only if it is necessary.