Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.
We recommend providing notice in advance to ensure your cancellation is processed before your next billing cycle begins.
Please note that SpinTel services are billed in advance. If you cancel your service, any unused portion of your prepaid billing period is non-refundable. To make the most of your payment, we suggest choosing an end date that aligns with the end of your current billing cycle—this way, you can continue using the service through the period you’ve already paid for.
Month-to-month plans and plans combined with an eligible Internet Bundle may be cancelled at any time, but you will be billed till the end of your current billing cycle (generally the end of the current calendar month).
Yes, however, suspending the service will only restrict the service. The monthly recurring charge will continue to be billed. You can downgrade to a lower plan to reduce your monthly charges.
Yes, in most cases you can keep your number if you switch to another provider. Contact us once you’ve transferred the service to ensure we cancel your service.
We will cease billing at the end of your current bill cycle and any days after the day of the transfer till the end of the billing period won’t be refunded.
You may receive another bill if there are any other unbilled charges (such as excess usage, early termination charges or you haven’t received the bill for the month you’ve transferred.
You can transfer your service or account by completing our change of ownership form.
Yes, you can keep your email if you cancel your account. The charge is $4.95/month. Please ask the customer service representative when discussing your cancellation.
Your email address will usually be deleted about a month after the service has been cancelled. Please arrange prior to your service being cancelled to download and archive any email sitting on the mail server.
In most cases, we can withdraw your cancellation if you contact us before the service is officially cancelled. Please reach out as soon as possible to check if reinstatement is still possible.
If you’re contacting us to cancel an account where the account holder is deceased, we’ll need a copy of the Death Certificate to either cancel the service or transfer the service to another party via a change of ownership form.
Any nbn owned hardware installed in your premises must remain there if you’re moving or cancelling your service. It will be required by the new owner/tennant or if you’re transferring to another service provider.
If you’re cancelling a service due to coverage issues (such as for Wireless Broadband) or if you’re renting your hardware on a monthly basis, you will need to return the hardware to the following address:
SpinTel
Level 6
50 York Street
Sydney
NSW 2000
Article ID: 525
Created: April 9, 2024
Last Updated: June 19, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/cancellation-faqs.html