In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.
You’ll need to make sure of the following:
You must be the account holder with your current service provider
Your number is currently active
You have access to the current mobile number
Check with your current provider about early termination fees
Note: SpinTel is not liable for any fees or charges incurred by your previous service provider.
When you activate a mobile service with SpinTel, we’ll ask you if you’d like to keep an existing mobile number.
To protect our customers from unauthorised transfers/ports, an additional identity verification process is in place.
You’ll receive a once-off verification code via SMS to the mobile number you wish to transfer over. You’ll then need to provide the code back to us before we go ahead with the transfer.
You can follow a step by step guide here.
Note: Once your number has switched over to SpinTel, your current service will be disconnected.
Generally, the transfer can take 15 minutes to 24 hours to complete. During the transfer, you can continue to use your current provider's SIM. Once it stops working, you can start using the SpinTel SIM card.
If you suspect that your mobile number has been fraudulently transferred/ported, you should immediately report the activity to
Australia Federal Police:
• Visit https://www.afp.gov.au/
• Call 02 5126 0000
State or Territory Police:
Call 131 444
Visit https://police.act.gov.au/ (ACT)
Visit https://police.nsw.gov.au/ (NSW)
Visit https://pfes.nt.gov.au/police (NT)
Visit https://police.qld.gov.au/ (QLD)
Visit https://police.sa.gov.au/ (SA)
Visit https://police.tas.gov.au/ (TAS)
Visit https://police.vic.gov.au/ (VIC)
Visit https://police.wa.gov.au/ (WA)
Government Services:
Scamwatch: https://www.scamwatch.gov.au/
IDCARE: visit https://www.idcare.org/ or call 1300 432 273
Please also contact us as soon as possible to discuss your SpinTel service.
If you’re experiencing SIM activation issues, see:
For further assistance, you can reach us at 1300 303 375 or chat online with our friendly customer service team.
Article ID: 78
Created: April 3, 2024
Last Updated: February 10, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/switch-your-mobile-phone-number-to-spintel.html