Here’s a rundown of typical enquiries about paying a bill, along with our responses:
No, the amount owed will automatically be debited from your nominated account or card on its due date.
SpinTel requires bills to be paid automatically per cycle to avoid any interruption to your service and/or late fees. If you opt to pay it manually, you can make an advance payment as soon as the invoice is released, generally a week before the due date.
You will receive an email and SMS to notify you that payment was unsuccessful.
To update your payment details, go to My Account and click on Update Payment Details. Click here for step-by-step instructions on how to do this.
We only accept direct debit payments from your nominated account or card, but you can use PayPal to manually pay your bill if necessary. It is important to pay your bill before the due date to avoid any interruption to your service and/or late fees.
SpinTel does not accept BPAY payments. This is to ensure you avoid any interruption to your service and/or late fees.
Yes, processing fees may apply. Please click here for more details.
Please make sure there are sufficient funds in your nominated account or card. If you are still experiencing difficulties with the payment, please contact us via chat or call us on 1300 303 375.
Article ID: 34
Created: April 3, 2024
Last Updated: June 14, 2024
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/common-billing-payment-queries.html