Understanding Your First Bill & Pro-Rata Charges
When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion of the service used between your activation date and the end of that billing cycle.
Note: If you made an upfront payment during sign-up, this may fully or partially cover your first bill. Any remaining credit will automatically be applied to your next invoice.
If you're an existing customer and you've added a new service to your account (e.g., a mobile or NBN plan), the pro-rata charges for that service will be handled as follows:
If your current bill has already been issued:
The pro-rata charge (from activation to the end of that cycle) will be added to your next bill, along with the full monthly charge for the new service.
If your bill hasn’t been generated yet:
The pro-rata charge will be included in the upcoming invoice, and the following bill will include the standard monthly charge.
To avoid any surprises, it's a good idea to note the activation date of the new service. Your next bill may appear higher than usual due to the combination of pro-rata and full monthly charges.
Article ID: 30
Created: April 3, 2024
Last Updated: June 16, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/first-bill.html