This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.
1. Check for Known Outages:
Before troubleshooting, verify if there are any planned or unplanned outages affecting your service:
2. Restart your equipment:
Turn off your modem/router for 2–3 minutes, then turn it back on.
3. Check all cables:
Make sure the telephone cable from the wall socket to your modem/router is secure and undamaged.
If you’re using a filter or splitter, remove it and connect the modem directly to the socket.
4. Eliminate Interference:
Wireless interference can cause connection instability.
5. Test a Wired Connection:
If you’re using Wi-Fi, plug your device directly into the modem/router with an Ethernet cable to rule out Wi-Fi issues.
6. Contact SpinTel Support:
If the issue persists after performing the steps above:
Contact SpinTel Support or call 1300 303 375 for further assistance. Our team may escalate the issue to NBN Co if required.
Article ID: 1044
Created: October 2, 2025
Last Updated: October 2, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/fixing-fttn-b-dropouts-troubleshooting-guide.html