Fixing FTTC Dropouts: Fibre to the Curb Troubleshooting Guide


This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.

 

Dropouts You Might Notice

Likely Causes

Lights to Check on Your NBN Connection Device (NCD)

Light

Normal State (What You Should See)

If Not Normal (What To Do)

Power

Solid Blue

Check power supply or outlet. Make sure adapter is firmly plugged in.

Connection

Solid Blue (indicates fibre connection)

If flashing or red, restart NCD and modem/router.

DSL

Solid Blue

If off or flashing, check phone cable from wall socket to NCD.

LAN

Blinking Blue (indicates data activity)

Ensure Ethernet cables are secure between NCD and modem/router.

 

Step-by-Step Troubleshooting

1. Check for Known Outages:
Before troubleshooting, verify if there are any planned or unplanned outages affecting your service:

2. Restart your equipment:
Turn off your modem/router and NBN Connection Device (NCD) for 2–3 minutes, then turn them back on.

3. Check all cables:
Make sure the telephone cable from the wall socket to the NCD and the Ethernet cable from the NCD to your modem/router are secure and undamaged.



4. Eliminate Interference:
Wireless interference can cause connection instability.

5. Test a Wired Connection:
If you’re using Wi-Fi, plug your device directly into the modem/router with an Ethernet cable to rule out Wi-Fi issues.

6. Contact SpinTel Support:
If the issue persists after performing the steps above:

Contact SpinTel Support or call 1300 303 375 for further assistance. Our team may escalate the issue to NBN Co if required.



Article ID: 1042
Created: October 2, 2025
Last Updated: October 2, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]

Online URL: https://articles.spintel.net.au/article/fixing-fttc-dropouts-fibre-to-the-curb-troubleshooting-guide.html