All Collections
Frequently Asked Questions (FAQ)
How do I update my Wireless Broadband or Mobile Broadband service address to a new address?
How do I update my Wireless Broadband or Mobile Broadband service address to a new address?

Moving? Learn more about updating your WBB/MBB service address here.

Hannah avatar
Written by Hannah
Updated over a week ago

Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G/5G Optus network.

However, to keep things up to date, you may request to update the service address by contacting us via Chat or Call us directly at 1300 303 375. Our friendly representatives will be delighted to assist you!

If you also wish to update the Billing Address via myAccount, you may follow the steps below:

2. Login to My Account by selecting Customers and then My Account.

3. From the top of the page, click on My Account, then select 'Personal Details'

4. Scroll down to Billing address and click Change

5. Enter your new billing address and click 'Submit New Billing Address' to save the changes

Did this answer your question?