To get connected via your ZTE modem, you'll need to log into your modem gateway.

Note: This can be done on most mobile devices, but we recommend doing these steps with your PC if you have one.

Logging into your modem

To access the modem gateway enter 192.168.20.1 into the address bar of a web browser. If it does not work or if it has been changed, check your router's IP address. For instructions, click here.

Enter admin for the username and admin for the password.

Once logged in, you will have several options listed at the top of the page.

  1. Click ‘Internet‘. You will see several options listed on the left side of the page.

  2. Click ‘WAN“. You will then see 3 tabs at the top of the page – DSL, Ethernet & 3G.

  3. Select the appropriate one for your premises NBN connection type
    A. Click ‘Ethernet‘ for FTTP/HFC/FTTC/Fixed Wireless NBN connection types
    B. Click 'DSL' for FTTN or FTTB NBN connection types

  4. Delete any existing settings/profile by clicking the trash icon.

  5. Click ‘Create New Item‘.

For FTTP/HFC/FTTC/Fixed Wireless NBN connection types

For FTTN or FTTB NBN connection types

  • Accept default values and make sure the PPP Transfer type is PPPoE

  • Enter the PPP username and password provided to you via email and hit Apply

WAN connection (FTTP/HFC/FTTC/Fixed Wireless service)

DSL connection (FTTN/B service)

Wait 3-5 minutes for the modem to go online, then test the service. Reboot modem if needed.

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