To get connected via your modem, you'll need to log into your modem gateway.

Note: This can be done on most mobile devices, but we recommend doing these steps with your PC if you have one.

If you are configuring the modem wirelessly, connect to the Wi-Fi network printed on the label attached to your modem. You can also check the wireless security card for the WIFI network name and the password which can be found inside the modem box.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to any of the LAN ports on the back of your modem.

For FTTN/B service

Plug your modem into your telephone wall socket using an RJ-11 telephone cable. The other end of the telephone cable needs to be plugged into the grey DSL port on the back of the modem.

Telstra Smart Modem Gen 2 Dsl

For FTTP/HFC/FTTC/Fixed Wireless service

Plug your modem into the NBN box using an RJ-45 Ethernet cable (please see your order completion email which UNI-D port number is indicated). The other end of the Ethernet cable needs to be plugged into the red port labelled WAN on the back of the modem.

Telstra Smart Modem Gen 2 Wan

Logging into your modem

1. To access modem gateway, enter 192.168.0.1 in the address bar of a web browser. If the IP address does not work or if it has been changed, check your router's IP address. For instructions, click here.

2. Log in with the account you set for the modem router, otherwise check the default username and password on the sticker of your modem.

Telstra Smart Modem Gen 2 Main

Follow Setup Wizard if prompted, otherwise, click Broadband if you are routed to the Basic View as shown below:

Enter the PPPoE username and password provided to you via email.

Hit Save to apply the new settings.

Wait 3-5 minutes for the modem to go online, then test the service. Reboot modem if needed.

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