To get connected via your TG789VAC V2 modem, you'll need to log into your modem gateway.

Note: This can be done on most mobile devices, but we recommend doing these steps with your PC if you have one.

Logging into your modem

1. To access modem gateway, enter http://10.1.1.1 in the address bar of a web browser. If the IP address does not work or if it has been changed, check your router's IP address. For instructions, click here.

2. Log in with the account you set for the modem router, otherwise check the default username and password on the sticker of your modem.

3. The TG-789 Gateway web interface appears and automatically starts the Setup Wizard and asks you to configure your Internet connection.

On the Internet Service Provider list, select Others. Otherwise, you can leave it as it is.

  • In the WAN Interfaces list, select

    • ADSL for ADSL service

    • VDSL for FTTN/B service

    • Ethernet for HFC, FTTP, FTTC and Fixed Wireless service

  • In the WAN Type list, select PPP over Ethernet

  • Enter the username and password provided to you via email when the order was completed. Hit Next to continue.

  • Register your VoIP if any, then personalise your WiFi credentials and click on Next until it reaches the Summary page.

Wait 3-5 minutes for the modem to go online, then test the service. Reboot modem if needed.

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