This article provides information on how to cancel an order with us. It explains the circumstances under which you can cancel an order, the fees that may apply, and how to initiate the cancellation process.

When Can You Cancel an Order?

If we haven't begun provisioning your service, you can cancel your order without incurring any charges. However, if provisioning has already started, you may be required to pay a cancellation fee of $49. If you've received a completion notification or have started using the service, you may need to pay an early termination fee as per our standard cancellation terms.

How to Cancel Your Order

If you need to cancel your order, please contact us on 1300 303 375 or click on the chat icon to start a conversation with one of our customer service representatives. They will guide you through the cancellation process and advise you on any applicable fees.


We understand that sometimes circumstances change, and you may need to cancel your order. We aim to make this process as smooth as possible for you. If you have any further questions or concerns, please don't hesitate to reach out to us.

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