Important: Confirm your BYO modem is "unlocked" if from another service provider, compatible with the NBN service at your premises and is connected properly by following this supporting article before continuing.

Depending on your NBN connection type, connect one of the following:

1. If there is no NBN Connection Box installed, Connect the DSL port on the back of your router to your phone wall socket.

If there is an NBN Connection Box installed, Connect the WAN port on the back of your router to your NBN Connection Box.

2. Connect the Phone 1 port on the back of your router to your telephone handset

3. Connect any of the 4 LAN ports on the back of your router to your PC

4. Connect the Power port on the back of your router to your power socket

Internet Configuration

Click on the button below for the common modem configuration guide.

You may also try the following settings:

Log into your modem as per the manufacturer's instructions, look for "Automatic Setup", "Setup Wizard" or "Internet Options" and enter the below information based on your NBN connection type. Wait 10-15 minutes for the modem to go online.

For FTTN/B

  • WAN connection type setting - VDSL2

  • WAN Service type setting: PPP over Ethernet (PPPoE)

  • VLAN ID: Disabled/None

  • if other settings are presented, accept default values

For FTTP, HFC, FTTC or Fixed Wireless

  • WAN connection type setting- ethernet

  • WAN Service type setting: PPP over Ethernet (PPPoE)

  • VLAN ID: Disabled/None

  • if other settings are presented, accept default values

Setting up VoIP

After your modem is connected, you will be able to configure your VOIP service if you have ordered one. This supporting article will take you through the required steps.

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