How long will my phone be activated?

We activate the Internet service first, then the phone will follow. The activation of the phone depends on the NBN service class. Please make sure that the phone service

is currently active from the current provider for us to port the number successfully.

Technology

Installation Time

Phone Lead Time

FTTP

5-20 business days; Service class 1-2

Service class 1-2 within 24hrs of nbn activation

2-5 business days; Service class 3

Service class 3 within 5 days of nbn activation

FW

5-20 business days; Service class 5

Service class 5 within 24hrs of nbn activation

2-5 business days; Service class 6

Service class 6 within 5 days of nbn activation

FTTN/B

5-20 business days; Service class 11-12

Service class 11-13 within 24hrs of nbn activation

1-5 business days; Service class 13

HFC

5-20 business days; Service class 21-23

Service class 21-23 within 24hrs of nbn activation

1-5 business days; Service class 24

Service class 24 within 5 days of nbn activation

FTTC

5-20 business days; Service class 31-33

Service class 31-34 within 24hrs of nbn activation

2-5 business days; Service class 34

For FTTP, FW and HFC, you can still continue to use the existing copper (if transitioning from copper to NBN) and porting can take up to 5 days to complete after NBN completion.

What are the NBN service classes and its Installation Time?

When you connect with us we'll send you some emails, one of which will identify your service class for you. Below is a summary of the NBN service classes and its installation time.

To learn more what do the NBN service classes all mean, click here.

NBN Transfer

For NBN service transfer, the “ process date” is limited to 5 calendar days. This will help us to get other stuff done before NBN is transferred to us. ( e.g. modem/porting )

IMPORTANT THING TO NOTE :

  1. We cannot reverse / change the process date. The order needs to be cancelled and resubmitted, if the date need to be changed for any reason.
  2. If there is a porting attached and if the port fails, we need to check if you want to continue with NBN or fix porting first and then transfer NBN.
  3. Should you wish to fix the porting issue before transferring NBN, we have to cancel the NBN order.


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