Loan Modem FAQs
Estimated Reading Time: 1 MinutesHow our loan modem process works
The loan modem will be used to determine if the existing modem is faulty.
The loan modem is pre-configured and is just ’plug and play’.
The retail cost of the modem and postage fee will be added to your account and will appear on your next bill.
The modem charge reversal is subject to the following conditions:
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Within Warranty (12 months): Send the defective modem back to SpinTel using Registered Post within 30 days to reverse the modem charge. The modem charge will be reversed and if you’ve been charged, you will see a credit on your next bill.
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Outside Warranty: You may either keep the modem, in which case both the modem and postage fees will apply, or return it to SpinTel using Registered Post within 30 days to have the modem charge reversed.
Important reminders
• If the loan modem or defective modem (within warranty) is not returned within 30 days, modem and postage charges are non-refundable.
• Returns of either the defective modem or the loan modem must be sent to SpinTel using the below address (can be printed out)
Reply Paid 89304
SpinTel
L6, 50 York Street
Sydney, NSW 2000
• ’Resalable condition’ means the modem should still be like brand new, unscratched and returned in full including all cables.
