Important: Your modem or router must be fibre-ready for use with the type of NBN service at your address. If unsure, please check the technical specifications in the manual, on the manufacturer's website or by calling modem manufacturer for assistance. If you decide not to use the modem we supply, the support we can provide may be limited.

Choose your service

FTTN/FTTB ServiceFTTP/FTTC/HFC/Fixed Wireless ServiceWiFi Credentials

FTTN/FTTB type of service

These are type of service where the connection comes from an active phone socket at home to the modem. Video below show physical setup for this type of service. 

Configure the modem as shown below:

Sample Modem shown below is Netcomm NF18ACV

1. To access modems interface, please make sure a computer is connected directly to the modems ethernet port. Enter 192.168.20.1 into the browser address bar, type admin in the username and password field then click OK

2. WAN Connection Type should be VDSL or VDSL2

 3. WAN MODE should be PPPoE 

4. VLAN option should be No VLAN Tag

5. Enter User ID and Password sent by SpinTel via email.

Modem Configuration is now complete. 

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FTTP, FTTC, HFC and Fixed Wireless type of service

These are types of services where the connection to the modem comes from an NBN box at your home. Video below show physical setup for this type of service. 

Configure the modem as shown below:

Sample modem shown below is Netcomm NF18ACV

  1. To access modem's interface, please make sure a computer is connected directly to the modem's ethernet port. Enter 192.168.20.1 into the browser address bar and type admin in the username and password field. 

2. WAN Connection Type should be Ethernet WAN

3.  WAN MODE should be PPPoE 

4. VLAN option should be No VLAN Tag 

5.  Enter User ID and Password sent by SpinTel via email.

Modem configuration is now complete. 

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Checking WIFI credentials or personalising them

The sample modem provides dual band wireless network. This means, it is capable of transmitting two different standard frequency ranges such as 2.4GHz and 5GHz.
The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds. The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. 

  1. Select Wireless and click on each GHz range you want to check or change the credentials. To check or change WiFi Username, go to Basic and SSID 

2. To check or change WiFi password, click on Security and go to WPA/WAPI passphrase

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