Important: Your modem or router must be fibre-ready for use with the type of NBN service at your address. If unsure, please check the technical specifications in the manual, on the manufacturer's website or by calling modem manufacturer for assistance. If you decide not to use the modem we supply, the support we can provide may be limited.

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FTTN/FTTB ServiceFTTP/FTTC/HFC/Fixed Wireless ServiceWiFi Credentials

How do you connect FTTN/B type of nbn service?

These are type of service where the connection comes from an active phone socket at home to the modem. Video below show physical setup for this type of service. 

You may also refer to this article for further details.

How do I know if my modem router is compatible with FTTN/B type of nbn service?

In order for the FTTN/B service to work, a VDSL modem router is required. Check the available port of your modem router if it has a DSL port and make sure your modem router is NBN compatible.

If unsure, call the modem manufacturer or previous provider if the modem can also be used with another provider with no restrictions.

Do I need an nbn box for FTTN/B type of service?

Fibre to the Node (FTTN) runs your copper wires directly to the node, so you won't need to have an nbn box installed at your property. Instead, to connect to the internet you will require a VDSL-compatible modem that will plug into a traditional telephone wall socket in your home.

You may refer to this article to learn more about FTTN/B service.

How do I configure my modem router for FTTN/B type of nbn service?

Sample Modem shown below is Netcomm NF18ACV

1. To access modems interface, please make sure a computer is connected directly to the modems ethernet port. Enter 192.168.20.1 into the browser address bar, type admin in the username and password field then click OK

2. WAN Connection Type should be VDSL or VDSL2

NF18acv

 3. WAN MODE should be PPPoE 

4. VLAN option should be No VLAN Tag

5. Enter User ID and Password sent by SpinTel via email.

Modem Configuration is now complete. 

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How do you connect FTTP, FTTC, HFC and Fixed Wireless type of nbn service?

These are types of services where the connection to the modem comes from an NBN box at your home. Video below show physical setup for this type of service. 

How do I know if my modem router is compatible with FTTP, FTTC, HFC, and Fixed Wireless type of nbn service?

Check the available port of your modem router if it has a WAN (sometimes labeled as the Internet) port. If unsure, call the modem manufacturer or previous provider if the modem can also be used with another provider with no restrictions.

How do I configure my modem router for FTTP, FTTC, HFC and Fixed Wireless type of nbn service?

Sample modem shown below is Netcomm NF18ACV

  1. To access modem's interface, please make sure a computer is connected directly to the modem's ethernet port. Enter 192.168.20.1 into the browser address bar and type admin in the username and password field. 

2. WAN Connection Type should be Ethernet WAN

NF18ACV

3.  WAN MODE should be PPPoE 

4. VLAN option should be No VLAN Tag 

5.  Enter User ID and Password sent by SpinTel via email.

Modem configuration is now complete. 

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How do I check and personalise my Wi-Fi name and password?

The sample modem provides dual band wireless network. This means, it is capable of transmitting two different standard frequency ranges such as 2.4GHz and 5GHz.
The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds. The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. 

  1. Select Wireless and click on each GHz range you want to check or change the credentials. To check or change WiFi Username, go to Basic and SSID 

NF18ACV WiFi settings

2. To check or change WiFi password, click on Security and go to WPA/WAPI passphrase

Netcomm NF18ACV WiFi settings

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