If you're moving to a new house and want to transfer your service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. To submit the request online:
Login to My Account by selecting Customers then My Account.
3. Once logged in, click Manage Service on the service to be transferred
4. Scroll down to Service Management and click on Relocate my service to another address
5. Enter your new address, select it from the list, then choose your new contract length
Click on the box and select your relocation date, then add a note on the comment box if you have any comments about your relocation order
6. Review your contact details and update if it has changed. We'll be sending notifications about the relocation to the contact details on your account, which you can update if required. Ensure your billing address is changed to your new address if required as we'll use that address to send any legal notices or any other communication by post if the need arises.
Tick the box if you agree to the terms in relocating your service and hit Relocate Service.
Note: You will receive a confirmation email and SMS with the order number and other important details. Please check your Junk Items and contact us if there are any errors.
Some services take longer than others to provision so ensure you've given us sufficient time to process your request. We rely on the infrastructure owners such as Telstra, Optus or nbn and there is generally a process which needs to take place.