International roaming

Stay connected when travelling outside Australia.

Joanne avatar
Written by Joanne
Updated over a week ago

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips to get you connected with your family and friends whilst abroad.

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How to activate roaming

2. Login to My Account by selecting Customers and then My Account.

3. Once logged in, you will be routed to the dashboard. Select the relevant service and click on Manage Service

4. Scroll down to Service Management and click Change service settings

5. Turn ON International Roaming and click on Update Settings to save the changes.

Confirmation will be displayed in My Account once the feature has been successfully activated.

Note: Please read and understand the Terms and Conditions before enabling this feature.

Checking applicable roaming charges

Roaming usage charges are incurred when international roaming is activated and used outside Australia. All international roaming usage charges, including call, text message and data charges are charged in addition to the normal mobile inclusions, and at a higher rate.

International Roaming Destinations

To see which rates apply to the country you're visiting, please visit our website.

International Roaming $15 Day Pass

From August 2023, a $15 Day Pass was made available which provides a daily allowance of 1GB of data to use in over 100 Zone 1 destinations and Unlimited calls & SMS to standard numbers.

  • Your Day Pass usage is reset at the end of each day.

  • A day pass charge is only added on days you use your mobile overseas in Zone 1 countries.

  • Each time you exceed one of your Day Pass limits, another Day Pass will be added for that day.

Our $15-day pass is valid for the following destinations:

Afghanistan

Faroe Islands

Japan

Nepal

Solomon Islands

Albania

Fiji

Jersey

Netherlands

Spain

Armenia

Finland

Kazakhstan

New Caledonia

Sri Lanka

Austria

France

Kiribati

New Zealand

Sweden

Azerbaijan

French Polynesia

Korea South

Norfolk Island

Switzerland

Bangladesh

Georgia

Kyrgyzstan

Norway

Taiwan

Belarus

Germany

Laos

Pakistan

Tajikistan

Belgium

Gibralter

Lativia

Papua New Guinea

Thailand

Bhutan

Greece

Liechtenstein

Philippines

Timor-Leste

Bosnia and Herzegovina

Greenland

Lithuania

Poland

Tonga

Brunei Darussalam

Guam & the Northern Marianas

Luxembourg

Portugal

Turkey

Bulgaria

Guernsey

Macau

Puerto Rico

Ukraine

Cambodia

Hong Kong

Macedonia

Romania

United Kingdom

Canada

Hungary

Malaysia

Russia

United States

China

Iceland

Malta

Samoa

US Virgin Islands

Croatia

India

Monaco

San Marino

Uzbekistan

Cyprus

Indonesia

Mongolia

Serbia

Vanuatu

Czech Republic

Ireland

Montenegro

Singapore

Vatican City

Denmark

Isle of Man

Myanmar

Slovak Republic

Estonia

Italy

Nauru

Slovenia

Checking roaming usage

2. Login to My Account by selecting Customers and then My Account.

3.  Once logged in, the dashboard displays. Click on Manage Service to expand the details of the selected service

4. Scroll down to Service Usage and filter the date then click Show detailed phone usage

Important: 

Roaming usage can be delayed up to 48 hours (or more) and you will not receive usage notifications. You should not rely solely on the alert service to monitor your usage. 

You will be billed for international roaming in arrears. There may be instances where it might take several months for roaming usage charges to appear on your bill because SpinTel must first receive and process usage information from third party networks overseas.

Below are the tips on what to do if you cannot connect to the local mobile internet immediately:

  • Restart your device several times as soon as you arrive abroad.

  • Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.

  • Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

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