In rare instances, the nbn™ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network shortfall’.
A ’network shortfall’ occurs when the necessary infrastructure work for nbn™ connection hasn’t been completed at a property, indicating it’s not yet ready for nbn™ connectivity.
When a network shortfall is identified, nbn™ sets a Planned Remediation Date (PRD) to address the issue. This date indicates the target date for nbn™ to resolve the identified issue.
If an nbn™ order is placed on HELD status, it undergoes assessment by the nbn™ HELD orders team, with a Planned Remediation Date (PRD) typically provided within 5 – 10 business days.
No, the Planned Remediation Date (PRD) is not an appointment or connection date. It simply signifies the date by which nbn™ intends to resolve the identified issue.
Once nbn™ provides a Planned Remediation Date (PRD) on your order, we will promptly notify you. After the PRD has passed and/or the issue is resolved, nbn™ removes the order from HELD status. We can then reschedule your installation appointment to connect your internet service.
All connections are managed directly by nbn™ using private contractors. SpinTel has no control over this process. However, we’ll keep you informed throughout and notify you of any scheduled appointments.
Article ID: 795
Created: April 29, 2024
Last Updated: February 10, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/understanding-nbn-network-shortfalls-planned-remediation-date-prd-and-order-status.html