Frequently Asked Questions (FAQ)
17 articles
Written by Annive and Joanne

Phone Number Change FAQs
Contact us to get your number change.
Written by Annive. Updated over a week ago
Rental Modem FAQs

Written by Annive. Updated over a week ago
Payment Method and its Processing Fees
• List of different modes of payment and it's corresponding processing fees. • How to calculate processing fees.
Written by Annive. Updated over a week ago
White Pages Listing
Steps on how to list or unlist your number in the White Pages directory.
Written by Annive. Updated over a week ago
Acceptable Use Policy (AUP) for Mobile Services
SpinTel reserves the right to temporarily restrict or cancel your service if we’ve found a breach of our Acceptable Use Policy.
Written by Annive. Updated over a week ago
How and When to Contact nbnco for Assistance

Written by Annive. Updated over a week ago
Retrieving a disconnected nbn phone number
Retrieve a phone number on a disconnected phone or VoIP line.
Written by Annive. Updated over a week ago
Caller ID Spoofing
Here's an advice on what to do when you receive a suspicious call
Written by Annive. Updated over a week ago
WiFi Calling FAQs

Written by Annive. Updated over a week ago
Setup FAQ
This article will answer some general questions about your order
Written by Annive. Updated over a week ago
Cancellation FAQs
We've listed commonly asked question when terminating your service with SpinTel
Written by Annive. Updated over a week ago
Relocation FAQs
Moving? Learn more about your relocation request here.
Written by Annive. Updated over a week ago
Mobile FAQs and Its SIM card Delivery
Your mobile phone service questions answered.Written by Joanne. Updated over a week ago
Business Broadband Bundle FAQs
What to expect when you signup for a business bundle.Written by Joanne. Updated over a week ago
NBN Phone FAQ
All you need to know about NBN phoneWritten by Joanne. Updated over a week ago
Moving to NBN FAQ

Written by Annive. Updated over a week ago
Replacement Modem FAQs
All you need to know about replacement modem; when and how to return it
Written by Annive. Updated over a week ago