Frequently Asked Questions (FAQ)

Phone Number Change FAQs

Contact us to get your number change.

Written by Annive
Updated over a week ago

Payment Method and its Processing Fees

• List of different modes of payment and it's corresponding processing fees. • How to calculate processing fees.

Written by Annive
Updated over a week ago

Acceptable Use Policy (AUP) for Mobile Services

SpinTel reserves the right to temporarily restrict or cancel your service if we’ve found a breach of our Acceptable Use Policy.

Written by Annive
Updated over a week ago

How and When to Contact nbnco for Assistance

Written by Annive
Updated over a week ago

Retrieving a disconnected nbn phone number

Retrieve a phone number on a disconnected phone or VoIP line.

Written by Annive
Updated over a week ago

Caller ID Spoofing

Here's an advice on what to do when you receive a suspicious call

Written by Annive
Updated over a week ago

WiFi Calling FAQs

WiFi Calling allows you to make and receive Calls, MMS and SMS over a WiFi network.

Written by Annive
Updated over a week ago

Setup FAQ

This FAQ will answer some of the more general questions you might have about your order

Written by Annive
Updated over a week ago

Cancellation FAQs

We've listed commonly asked question when terminating your service with SpinTel

Written by Annive
Updated over a week ago

Relocation FAQs

Moving? Learn more about your relocation request here.

Written by Annive
Updated over a week ago

Mobile FAQs and Its SIM card Delivery

Your mobile phone service questions answered.

Written by Joanne
Updated over a week ago

Business Broadband Bundle FAQs

What to expect when you signup for a business bundle.

Written by Joanne
Updated over a week ago

NBN Phone FAQ

All you need to know about NBN phone

Written by Joanne
Updated over a week ago

Moving to NBN FAQ

Written by Annive
Updated over a week ago

Replacement Modem FAQs

All you need to know about replacement modem; when and how to return it

Written by Annive
Updated over a week ago