Frequently Asked Questions (FAQ)

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14 articles in this collection
Written by Joanne and Annive

Payment Method and its Processing Fees

• List of different modes of payment and it's corresponding processing fees. • How to calculate processing fees.
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Written by Annive
Updated over a week ago

Acceptable Use Policy (AUP) for Mobile Services

SpinTel reserves the right to temporarily restrict or cancel your service if we’ve found a breach of our Acceptable Use Policy.
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Written by Annive
Updated over a week ago

How and When to Contact nbnco for Assistance

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Written by Annive
Updated over a week ago

Retrieving a disconnected nbn phone number

Retrieve a phone number on a disconnected phone or VoIP line.
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Written by Annive
Updated over a week ago

Caller ID Spoofing

Here's an advice on what to do when you receive a suspicious call
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Written by Annive
Updated over a week ago

WiFi Calling FAQs

WiFi Calling allows you to make and receive Calls, MMS and SMS over a WiFi network.
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Written by Annive
Updated over a week ago

Setup FAQ

This FAQ will answer some of the more general questions you might have about your order
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Written by Annive
Updated over a week ago

Cancellation FAQs

We've listed commonly asked question when terminating your service with SpinTel
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Written by Annive
Updated over a week ago

Relocation FAQs

Moving? Learn more about your relocation request here.
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Written by Annive
Updated over a week ago

Mobile FAQs and Its SIM card Delivery

Your mobile phone service questions answered.
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Written by Joanne
Updated over a week ago

Business Broadband Bundle FAQs

What to expect when you signup for a business bundle.
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Written by Joanne
Updated over a week ago

NBN Phone FAQ

All you need to know about NBN phone
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Written by Joanne
Updated over a week ago

Moving to NBN FAQ

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Written by Annive
Updated over a week ago

Replacement Modem FAQs

All you need to know about replacement modem; when and how to return it
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Written by Annive
Updated over a week ago