Frequently Asked Questions (FAQ)

Payment Method and its Processing Fees

List of different modes of payment and it's corresponding processing fees. How to calculate processing fees.

Written by Annive
Updated this week

How and When to Contact nbnco for Assistance

Written by Annive
Updated over a week ago

Retrieving a disconnected nbn phone number

Retrieve a phone number on a disconnected phone or VoIP line.

Written by Annive
Updated over a week ago

Caller ID Spoofing

Here's an advice on what to do when you receive a suspicious call

Written by Annive
Updated over a week ago

WiFi Calling FAQs

WiFi Calling allows you to make and receive Calls, MMS and SMS over a WiFi network.

Written by Annive
Updated over a week ago

Setup FAQ

This FAQ will answer some of the more general questions you might have about your order

Written by Annive
Updated over a week ago

Cancellation FAQs

We've listed commonly asked question when terminating your service with SpinTel

Written by Annive
Updated over a week ago

Relocation FAQs

Moving? Learn more about your relocation request here.

Written by Annive
Updated over a week ago

Mobile FAQs and Its SIM card Delivery

Your mobile phone service questions answered.

Written by Joanne
Updated over a week ago

Business Broadband Bundle FAQs

What to expect when you signup for a business bundle.

Written by Joanne
Updated over a week ago

NBN Phone FAQ

All you need to know about NBN phone

Written by Joanne
Updated over a week ago

Moving to NBN FAQ

Written by Annive
Updated over a week ago

Replacement Modem FAQs

All you need to know about replacement modem; when and how to return it

Written by Annive
Updated over a week ago