Broadband Services

Co-existence on FTTN Connections

This article provides information on co-existence and the options available if your service is affected

Written by Annive
Updated over a week ago

Do you offer Static IP?

This article will answer your question on how to get a Static IP and how much it costs

Written by Annive
Updated over a week ago

Modem Compatibility

Check out our active modem and its compatibility here.

Written by Annive
Updated over a week ago

NBN BYO modem requirements

If you're bringing your own modem, you'll need to make sure it's compatible with the NBN technology connecting your home.

Written by Annive
Updated over a week ago

Transfer my NBN to SpinTel

Here's a step by step guide on how you can transfer your existing NBN to SpinTel

Written by Jayvee
Updated over a week ago

How do I switch from ADSL to NBN?

We have made it easy for you to upgrade to NBN.

Written by Annive
Updated over a week ago

How to Set Up Port Forwarding for Netcomm modem

A quick guide on how to open and forward the modem port to a computer or game console on your local network.

Written by Annive
Updated over a week ago

Setting up your NBN connection

Step-by-step instructions to help you set up your NBN modem.

Written by Joanne TL
Updated over a week ago

Setting up your NBN BYO modem

Step-by-step instructions to help you set up your own modem.

Written by Annive
Updated over a week ago

Common modem configuration

Follow these instructions to setup your own (BYO) modem

Written by Joanne TL
Updated over a week ago

How To Connect a Computer Directly to the Modem

This article will show you how to connect a computer directly to your SpinTel modem and scenarios when this would be worthwhile.

Written by Annive
Updated over a week ago

How to access my modem gateway (BYOM)

Guide on how to access your own modem's default gateway

Written by Jayvee
Updated over a week ago

How to find the default gateway (your modem's IP address)

This guide will show you how to find your router’s default gateway on your computer.

Written by Jayvee
Updated over a week ago

How to Change the Wi-Fi Network name and password on your Netcomm modem

A guide on how you can personalise the WiFi name and password on your Netcomm modem

Written by Annive
Updated over a week ago

How to Factory Reset your modem

A walk through on how you can perform a factory reset on your modem

Written by Annive
Updated over a week ago

Setting up your HFC Connection

How to set up your nbn™ HFC (Hybrid Fibre Coaxial) technology

Written by Joven
Updated over a week ago

Setting up your FTTN/B connection

This contains steps on how to set up your nbn™ FTTN/B (Fibre to the Node/Building) technology.

Written by Joven
Updated over a week ago

Setting up your FTTC connection

This contains steps on how to set up your nbn™ FTTC (Fibre to the Curb) technology.

Written by Joven
Updated over a week ago

Setting up your FTTP connection

This contains steps on how to set up your nbn™ FTTP (Fibre to the Premise) technology.

Written by Joven
Updated over a week ago

Setting up your Fixed Wireless connection

This contains steps on how to set up your nbn™ Fixed Wireless technology.

Written by Joven
Updated over a week ago

Different NBN connection types

NBN connection types explained.

Written by Joanne TL
Updated over a week ago

nbn™ Fibre to the Node explained (FTTN)

Written by Con Georgiopoulos
Updated over a week ago

nbn™ Fibre to the Curb explained (FTTC)

Written by Con Georgiopoulos
Updated over a week ago

nbn™ Hybrid Fibre Coaxial explained (HFC)

Written by Con Georgiopoulos
Updated over a week ago

Setting up Netcomm using other ISPs credentials.

You can use SpinTel's supplied modem on another service provider by following the steps below.

Written by Joanne TL
Updated over a week ago

Setting up NBN Connection with Netcomm NL1901

You can use NL1901 when you switch to NBN.

Written by Annive
Updated over a week ago

How to configure your Netcomm NF18ACV Modem

This guide will assist you in connecting your Netcomm NF18ACV modem to SpinTel network

Written by Annive
Updated yesterday

How to Configure Belkin Modem for NBN

This guide will assist you in connecting your Belkin modem to SpinTel network

Written by Annive
Updated over a week ago

How to Configure Huawei HG659

This guide will assist you in connecting your Huawei HG659 modem to SpinTel network

Written by Annive
Updated over a week ago

How to Configure your DLINK Modem

This guide will assist you in connecting your DLINK modem to SpinTel network

Written by Annive
Updated over a week ago

How to Configure your NETGEAR Modem

This guide will assist you in connecting your Netgear Modem to SpinTel network

Written by Annive
Updated over a week ago

How to configure ASUS modem

This guide will assist you in connecting your Asus modem to SpinTel network

Written by Annive
Updated today

How to configure Linksys modem

This guide will assist you in connecting your Linksys modem to SpinTel network

Written by Annive
Updated over a week ago

How to Configure TP-Link Archer VR500V

This guide will assist you in connecting your TP-Link Archer VR500V to SpinTel network

Written by Annive
Updated today

How to Configure your TP-Link Modem

This guide will assist you in connecting your TP-Link Modem to SpinTel network

Written by Annive
Updated today

How to Configure TP-Link TL-WDR3600 N600

This guide will assist you in connecting your TP-Link TL-WDR3600 N600 modem to SpinTel network

Written by Annive
Updated today

How to Configure TP-Link Archer D9

This guide will assist you in connecting your TP-Link Archer D9 modem to SpinTel network

Written by Annive
Updated today

How to Configure TP-Link VR600 V1 and V2 Hardware Version

This guide will assist you in connecting your TP-Link VR600 modem to SpinTel network

Written by Annive
Updated today

How to Configure TP-Link Archer C7 AC1750 V1, V2 or V3 Hardware Version

This guide will assist you in connecting your Archer C7 AC1750 V1, V2 or V3 Hardware Version to SpinTel network

Written by Annive
Updated today

How to Configure TP-Link Archer C7 AC1750 V4 Hardware Version

This guide will assist you in connecting your TP Link Archer C7 AC1750 V4 Hardware Version to SpinTel network

Written by Annive
Updated today

How to set up your TP-Link VR1600v modem

For NBN HFC & NBN Fixed Wireless

Written by Con Georgiopoulos
Updated over a week ago

Can't connect to the internet - FTTP Service

This article contains useful troubleshooting steps if you are having issues with your FTTP service

Written by Annive
Updated over a week ago

Can't connect to the internet – Fixed Wireless Service

This article contains useful troubleshooting steps if you are having issues with your Fixed Wireless service

Written by Annive
Updated over a week ago

Can't connect to the internet – HFC Service

This article contains useful troubleshooting steps if you are having issues with your HFC service

Written by Annive
Updated over a week ago

Can't connect to the internet – FTTN Service

This article contains useful troubleshooting steps if you are having issues with your FTTN service

Written by Annive
Updated over a week ago

Can't connect to the internet – Fibre to the Curb service

This article contains useful troubleshooting steps if you are having issues with your FTTC service

Written by Annive
Updated over a week ago

Slow Speed – FTTN/B Services

This article contains useful troubleshooting steps if you are having issues with your service.

Written by Annive
Updated over a week ago

Slow Speed – FTTC, FTTP, HFC and FW Services

This article contains useful troubleshooting steps if you are having issues with your service.

Written by Annive
Updated over a week ago

What is an MDF?

Written by Con Georgiopoulos
Updated over a week ago

WiFi Speed Issue

Here are some tips on how to deal with WiFi Speed issue

Written by Annive
Updated over a week ago

Fix common speed issues

You don't need to be an expert to fix a slow speed issue. These tips will take the pain out of troubleshooting.

Written by Joanne TL
Updated over a week ago

Can't connect to the internet

Save time by trying these tips to isolate the issue before calling SpinTel.

Written by Joven
Updated over a week ago

WiFi connection does not work With SpinTel Supplied Modem - NBN

WiFi isn't working? See steps here for the troubleshooting

Written by Annive
Updated over a week ago

Getting a slow connection ADSL Broadband

Basic troubleshooting for slow connection

Written by Annive
Updated over a week ago

Setting up your Netcomm NL1901 modem

A guide on how to set up your NL1901 modem for Wireless broadband service

Written by Annive
Updated over a week ago

Setting up your Huawei B818 modem

A guide for your Huawei B818 modem

Written by Annive
Updated over a week ago

Netgear AC800S Guide

Get to know more about your Netgear AC800S here.

Written by Annive
Updated over a week ago

Internet settings for wireless broadband

Get your wireless broadband up and running quick smart.

Written by Joanne TL
Updated over a week ago

Home Wireless Broadband Troubleshooting Steps

Save time by trying these steps to isolate the issue before contacting SpinTel

Written by Annive
Updated over a week ago

Unable to Connect after Configuring Wireless Broadband service with Netcomm NL1901

Things to check when modem configuration failed to connect your NL1901 to the Network

Written by Annive
Updated over a week ago

How to Access Netgear AC800S Gateway

A guide to the router web interface

Written by Annive
Updated over a week ago

How to Setup Netgear AC800S for Internet (APN Settings)

This guide will assist you in setting up your APN for your Netgear AC800S

Written by Annive
Updated over a week ago

How to Insert your SIM card and Battery on your Netgear AC800S

Before you can use your router, you need to insert your SIM and the battery.

Written by Annive
Updated over a week ago

How to Change WiFi Hotspot Name and password on your Netgear AC800S

A guide on how you can personalise the WiFi name and password on your Netgear AC800S modem

Written by Annive
Updated over a week ago

How to Secure your Netgear AC800S with your PIN

Steps on how to disable/enable your PIN and how to update it to secure your Netgear AC800s from unauthorise use.

Written by Annive
Updated over a week ago

Setting up the SpinTel 5G Wireless Modem

Written by Con Georgiopoulos
Updated over a week ago

5G Wireless Broadband troubleshooting: Poor or no signal

Written by Con Georgiopoulos
Updated over a week ago

How to find the best 5G signal

Written by Con Georgiopoulos
Updated over a week ago

5G Home Internet troubleshooting FAQs

Written by Annive
Updated over a week ago

5G Home Internet: Changing your WiFi name and password

A guide on how to secure and personalise your Wi-Fi network name and password

Written by Annive
Updated over a week ago

Mobile Broadband Troubleshooting Steps

Save time by trying these steps to isolate the issue before contacting SpinTel

Written by Annive
Updated over a week ago

Internet settings for pocket WiFi or mobile broadband

Get your pocket WiFi or mobile broadband up and running.

Written by Joanne TL
Updated over a week ago