SpinTel Knowledgebase
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Billing and Accounts
Billing and Accounts
17 articles in this collection
Written by
Joanne
and
Annive
Bill and Payments
Understanding your bill
We explain how our billing system works and what you can expect.
Written by
Joanne
Updated over a week ago
First bill
Your first bill may be a different amount to what you expect
Written by
Joanne
Updated over a week ago
Checking your bill
This article will help you access your past bills.
Written by
Annive
Updated over a week ago
How to manage your bill reminders
This article will show you the options on how to receive a bill notification.
Written by
Joanne
Updated over a week ago
How to pay your bill
Find out the different options available for paying your SpinTel bill.
Written by
Joanne
Updated over a week ago
Understanding the charges on your bill
Here are some common charges and their description to help you understand your bill.
Written by
Annive
Updated over a week ago
Payment processing fees
What you need to know about SpinTel's processing fees.
Written by
Joanne
Updated over a week ago
Early Termination Fee and Clawback Charges
When service is terminated within a contract, ETF and clawback charges will apply.
Written by
Annive
Updated over a week ago
ACMA Mobile Levy - (Australian Communications and Media Authority)
Written by
Annive
Updated over a week ago
Can I pay in advance?
Steps on how to make an advance payment
Written by
Annive
Updated over a week ago
Late Payment and Declined Fees FAQ
A quick guideline on late payment fee
Written by
Joanne
Updated over a week ago
Account Maintenance and Service Changes
I am moving overseas
Leaving Australia and need to cancel the service? Find out how here.
Written by
Annive
Updated over a week ago
Service cancellation
Need to cancel your service?
Written by
Annive
Updated over a week ago
Change of Ownership FAQs
Written by
Joanne
Updated over a week ago
Consequences of Restriction, Suspension or Disconnection
Written by
Annive
Updated over a week ago
Updating Personal Details on the Account
An article to guide you updating any personal details on the accounts such as misspelled name, billing address or date of birth.
Written by
Joanne
Updated over a week ago
How to transfer service/s ownership
This article provides information on how to request for change of ownership.
Written by
Joanne
Updated over a week ago