Billing and Accounts

Understanding your bill

We explain how our billing system works and what you can expect.

Written by Joanne TL
Updated over a week ago

First invoice/Prorata

Your first bill may be higher than expected

Written by Joanne TL
Updated over a week ago

Checking my bill

This article will help you access your past bills.

Written by Annive
Updated over a week ago

How can I receive my bills and manage bill reminders?

This article will guide you how you want to receive your bill and manage bill notification.

Written by Joanne TL
Updated over a week ago

How to pay your bill

Find out the different options available for paying your SpinTel bill.

Written by Joanne TL
Updated over a week ago

Understanding the charges on your Invoice

Here are some common charges and their description to help you understand your bill.

Written by Annive
Updated over a week ago

Payment processing fees

What you need to know about SpinTel's processing fees.

Written by Joanne TL
Updated over a week ago

Early Termination Fee and Clawback Charges

When service is terminated within a contract, ETF and clawback charges will apply.

Written by Annive
Updated over a week ago

ACMA Mobile Levy - (Australian Communications and Media Authority)

Written by Annive
Updated over a week ago

Can I pay in advance?

Steps on how to make an advance payment

Written by Annive
Updated over a week ago

Late Payment and Declined Fees FAQ

A quick guideline on late payment fee

Written by Joanne TL
Updated over a week ago

I am moving overseas

Leaving Australia and need to cancel the service? Find out how here.

Written by Annive
Updated over a week ago

Service cancellation

Need to cancel your service?

Written by Annive
Updated over a week ago

Change of Ownership FAQs

Written by Joanne TL
Updated over a week ago

Consequences of Restriction, Suspension or Disconnection

Written by Annive
Updated over a week ago

Updating Personal Details on the Account

An article to guide you updating any personal details on the accounts such as misspelled name, billing address or date of birth.

Written by Joanne TL
Updated over a week ago

How to transfer service/s ownership

This article provides information on how to request for change of ownership.

Written by Joanne TL
Updated over a week ago