Mobile Services

What is eSIM?

Information about eSIM

Written by Annive
Updated over a week ago

Switch your mobile phone number to SpinTel

Written by Con Georgiopoulos
Updated over a week ago

How can I sign up to a SpinTel SIM Plan?

Easily sign up on SpinTel's website or talk to a sales representative.

Written by Joanne
Updated over a week ago

Can I use the SpinTel SIM on my current phone?

This article will help you understand in using our SIM on your phone.

Written by Joven
Updated over a week ago

How to activate a new mobile number?

Got your SpinTel SIM and ready to activate a new number? Here's how

Written by Joanne
Updated over a week ago

How to transfer my mobile number to SpinTel

Got your SpinTel SIM and ready to initiate the transfer of your mobile number? Here's how

Written by Joanne
Updated over a week ago

Unsuccessful mobile number transfer

How to get to the bottom of why your mobile number didn't transfer.

Written by Joanne
Updated over a week ago

Activating a replacement SIM

Simple steps to activate your replacement SIM

Written by Joanne
Updated over a week ago

Ordering a replacement SIM

Getting an additional or replacement SIM is quick and easy.

Written by Joanne
Updated over a week ago

What SIM sizes are available?

Choose from Standard, Micro and Nano SIMs.

Written by Joanne
Updated over a week ago

SpinTel's mobile plans

Top notch plans with no hidden fees or lock-in contracts.

Written by Joanne
Updated over a week ago

Which mobile network does the SpinTel service connect to?

This will help you understand and show you how to check for coverage.

Written by Joven
Updated over a week ago

How to Fix MMS Problems

Tips on what to do if you can't send/receive MMS on your Android phone

Written by Annive
Updated over a week ago

VoLTE

Know more about VoLTE and how to enable it from your mobile phone

Written by Annive
Updated over a week ago

Call Waiting Feature on a Mobile Service

SpinTel provides a number of Value Added Services, some of which are provided by default that can be modified through your device settings

Written by Annive
Updated over a week ago

International Calls not Working

Unable to make international calls when the feature has been set up? Check this article for more tips.

Written by Annive
Updated over a week ago

How to Manage Missed Call Service on your Mobile

A guide what to check when the feature stops working and how to manage it

Written by Annive
Updated over a week ago

Usage Warnings

Know when you'll get notification of your usage and other information you need to know about your mobile plan

Written by Jayvee
Updated over a week ago

No signal or phone not working

Most common reasons for not being able to use this service and how to fix them.

Written by Joanne
Updated over a week ago

Mobile data isn't working

Ways to get your mobile data up and running.

Written by Joanne
Updated over a week ago

Have signal bars but cannot make/receive calls?

What to do when you can't make or receive calls.

Written by Joanne
Updated over a week ago

Checking App Usage on iOS Phone

How to check which app are consuming your data and how to align your cycle to your SpinTel's data cycle

Written by Annive
Updated over a week ago

Checking App Usage on Android Phone

Written by Joanne
Updated over a week ago

Internet settings

How to manually adjust the data settings on your mobile phone.

Written by Joanne
Updated over a week ago

Extend ring time before calls divert to voicemail

Changing the number of rings before a call is diverted to your voicemail.

Written by Joanne
Updated over a week ago

How to activate voicemail

Identify missed calls and prioritise callers.

Written by Joanne
Updated over a week ago

MMS settings

Written by Joanne
Updated over a week ago

How to make an International Call from Australia?

This support article will give you key information about making calls from Australia to overseas numbers using international dialling codes.

Written by Annive
Updated over a week ago

How to retrieve Voicemail from another mobile phone?

Step by Step instructions on how to access Voicemail using a different Mobile handset.

Written by Annive
Updated over a week ago