SpinTel

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Mobile Services

What is eSIM?

Switch your mobile phone number to SpinTel

Easily sign up on SpinTel's website or talk to a sales representative.

How can I sign up to a SpinTel SIM Plan?

This article will help you understand in using our SIM on your phone.

Can I use the SpinTel SIM on my current phone?

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Getting Started

Got your SpinTel SIM and ready to activate a new number? Here's how

How to activate a new mobile number?

Steps on how to get your SIM card number without taking your physical SIM card out.

How to Get the SIM Card Number From Your Phone Settings

Got your SpinTel SIM and ready to initiate the transfer of your mobile number?  Here's how

How to transfer my mobile number to SpinTel

How to get to the bottom of why your mobile number didn't transfer.

Unsuccessful mobile number transfer

Getting an additional or replacement SIM is quick and easy.

Ordering a Replacement SIM

Choose from Standard, Micro and Nano SIMs.

What SIM sizes are available?

Need a new SIM card? Here's what you need to do.

Request a replacement mobile SIM Card

SIM Cards and Activations

Top notch plans with no hidden fees or lock-in contracts.

SpinTel's mobile plans

In this article, we'll guide you on how to check for mobile outages, particularly unplanned outages.

How to Check for Mobile Outage, Specifically Unplanned Outage

This will help you understand and show you how to check for coverage.

Which mobile network does the SpinTel service connect to?

Plans and Network Coverage

Tips on what to do if you can't send/receive MMS on your mobile phone

How to Fix MMS Problems

Know more about VoLTE and how to enable it from your mobile phone

VoLTE

SpinTel provides a number of Value Added Services, some of which are provided by default that can be modified through your device settings

Call Waiting Feature on a Mobile Service

Unable to make international calls when the feature has been set up? Check this article for more tips.

International Calls not Working

A guide what to check when the feature stops working and how to manage it

How to Manage Missed Call Service on your Mobile

Know when you'll get notification of your usage and other information you need to know about your mobile plan

Usage Warnings

Most common reasons for not being able to use this service and how to fix them.

No signal or phone not working

Ways to get your mobile data up and running.

Mobile data isn't working

What to do when you can't make or receive calls.

Have signal bars but cannot make/receive calls?

Align your phone settings to SpinTel's billing cycle to easily monitor your mobile data usage

How to Change the Billing Cycle Date in the Data Usage Settings on your Phone

Guide on how to check your mobile data usage per app on Android and iOS phone

Checking App Usage on Your Mobile Phone

How to manually adjust the data settings on your mobile phone.

Internet settings

Changing the number of rings before a call is diverted to your voicemail.

Extend ring time before calls divert to voicemail

Identify missed calls and prioritise callers.

How to activate voicemail

MMS settings

This support article will give you key information about making calls from Australia to overseas numbers using international dialling codes.

How to make an International Call from Australia?

Step by Step instructions on how to access Voicemail using a different Mobile handset.