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My Account
My Account
The SpinTel self-management Portal
23 articles in this collection
Written by
Con Georgiopoulos,
Joanne TL,
and
Annive
Manage My Account Users
Forgotten username or password
How to retrieve your username or reset your password.
Written by
Con Georgiopoulos
Updated over a week ago
Adding an authorised contact to your account
You can authorise another person (e.g. wife, husband, son, daughter) to manage your account.
Written by
Joanne TL
Updated over a week ago
Remove an Authorised contact to your account
Need to remove an authorised user to your account? Find out how here.
Written by
Annive
Updated over a week ago
Changing Basic User to an Administrator and vice versa
Step by step process on how to change basic user to admin
Written by
Annive
Updated over a week ago
Manage My Personal and Payment Details
Changing your payment method
Instantly update your payment method online.
Written by
Joanne TL
Updated over a week ago
Managing My Profile
Change of Name: Business and Residential Account
Find out here what file/document needed when you wish to update the name on your account.
Written by
Annive
Updated over a week ago
Changing my billing address
Step by step process on how to update billing address
Written by
Annive
Updated over a week ago
Managing your Bill Options
Payment extension
How to request a payment extension to avoid service interruption.
Written by
Joanne TL
Updated over a week ago
Making a payment via My Account
You can use My Account to easily make payments.
Written by
Joanne TL
Updated over a week ago
Managing your Services
Premium Services
Premium Services defined and how to activate the feature
Written by
Annive
Updated over a week ago
Alternatives for International Roaming
We've listed some tips and what you need to know before activating the International Roaming feature
Written by
Annive
Updated over a week ago
How do I relocate my service to a new address?
How to relocate your service or multiple services to your new premises.
Written by
Joanne TL
Updated over a week ago
Plan Usage
Track your usage to find out how much of your monthly data allowance you are using.
Written by
Joanne TL
Updated over a week ago
Enable or disable usage notifications
Edit your data usage notification preferences.
Written by
Joanne TL
Updated over a week ago
Changing your broadband, landline or mobile plan
How to upgrade or downgrade your internet, landline or mobile plan.
Written by
Joanne TL
Updated over a week ago
Enable Auto Data Block on your NBN service
Data allowance all used up? Simply add an auto data block.
Written by
Joanne TL
Updated over a week ago
Mobile phone international call activation and international call rates
Keep in touch with your overseas family and friends.
Written by
Joanne TL
Updated over a week ago
Adding a data block to your mobile service
How to add a data block when you're running low or you're out of data.
Written by
Joanne TL
Updated over a week ago
Activate mobile call forwarding feature
How to divert incoming calls to another number.
Written by
Joanne TL
Updated over a week ago
Upgrading or downgrading your plan
We've listed some of your FAQ's in changing service plans.
Written by
Annive
Updated over a week ago
International roaming
Stay connected when travelling outside Australia.
Written by
Joanne TL
Updated over a week ago
Enabling/disabling a mobile service feature
This article will show you on how to enable and disable any mobile service features using My Account.
Written by
Annive
Updated over a week ago
Manage My Referrals
Refer a Friend
Provides details on how you can take advantage of the SpinTel refer a friend program.
Written by
Joanne TL
Updated over a week ago