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My Account
The SpinTel self-management Portal
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23 articles in this collection
Written by
Con Georgiopoulos,
Joanne M,
Annive
and 1 other
Manage My Account Users
Forgotten username or password
How to retrieve your username or reset your password.
Written by
Con Georgiopoulos
Updated over a week ago
Adding an authorised contact to your account
You can authorise another person (e.g. wife, husband, son, daughter) to manage your account.
Written by
Joanne M
Updated over a week ago
Remove an Authorised contact to your account
Need to remove an authorised user to your account? Find out how here.
Written by
Annalyn Jamen
Updated over a week ago
Changing Basic User to an Administrator and vice versa
Step by step process on how to change basic user to admin
Written by
Annalyn Jamen
Updated over a week ago
Manage My Personal and Payment Details
Changing your payment method
Instantly update your payment method online.
Written by
Joanne M
Updated over a week ago
Managing My Profile
Change of Name: Business and Residential Account
Find out here what file/document needed when you wish to update the name on your account.
Written by
Annive
Updated over a week ago
Changing my billing address
Step by step process on how to update billing address
Written by
Annalyn Jamen
Updated over a week ago
Managing your Bill Options
Payment extension
How to request a payment extension to avoid service interruption.
Written by
Joanne M
Updated over a week ago
Making a payment via My Account
You can use My Account to easily make payments.
Written by
Joanne M
Updated over a week ago
Managing your Services
Premium Services
Premium Services defined and how to activate the feature
Written by
Annive
Updated over a week ago
Alternatives for International Roaming
We've listed some tips and what you need to know before activating the International Roaming feature
Written by
Annive
Updated over a week ago
How do I relocate my service to a new address?
How to relocate your service or multiple services to your new premises.
Written by
Joanne M
Updated over a week ago
Plan Usage
Track your usage to find out how much of your monthly data allowance you are using.
Written by
Joanne M
Updated over a week ago
Enable or disable usage notifications
Edit your data usage notification preferences.
Written by
Joanne M
Updated over a week ago
Changing your broadband, landline or mobile plan
How to upgrade or downgrade your internet, landline or mobile plan.
Written by
Joanne M
Updated over a week ago
Enable Auto Data Block on your NBN service
Data allowance all used up? Simply add an auto data block.
Written by
Joanne M
Updated over a week ago
Mobile phone international call activation and international call rates
Keep in touch with your overseas family and friends.
Written by
Joanne M
Updated over a week ago
Adding a data block to your mobile service
How to add a data block when you're running low or you're out of data.
Written by
Joanne M
Updated over a week ago
Activate mobile call forwarding feature
How to divert incoming calls to another number.
Written by
Joanne M
Updated over a week ago
Upgrading or downgrading your plan
We've listed some of your FAQ's in changing service plans.
Written by
Annive
Updated over a week ago
International roaming
Stay connected when travelling outside Australia.
Written by
Joanne M
Updated over a week ago
Enabling/disabling a mobile service feature
This article will show you on how to enable and disable any mobile service features using My Account.
Written by
Annalyn Jamen
Updated over a week ago
Manage My Referrals
Refer a Friend
Provides details on how you can take advantage of the SpinTel refer a friend program.
Written by
Joanne M
Updated over a week ago