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Joanne

Con Georgiopoulos

My Account

How to retrieve your username or reset your password.

Forgotten username or password

You can authorise another person (e.g. wife, husband, son, daughter) to manage your account.

Adding an authorised contact to your account

Step by step process on how to change basic user to admin

Changing Basic User to an Administrator and vice versa

Manage My Account Users

Instantly update your payment method online.

Changing your payment method

Manage My Personal and Payment Details

Find out here what file/document needed when you wish to update the name on your account.

Change of Name: Business and Residential Account

Step by step process on how to update billing address

Changing my billing address

Managing My Profile

How to request a payment extension to avoid service interruption.

How to process payment extension through My Account

You can use My Account to easily make payments.

Making a payment via My Account

Managing your Bill Options

A guide on how to add/purchase hardware such as routers and home phones through My Account.

How To Place Hardware Orders Through My Account

We've listed some tips and what you need to know before activating the International Roaming feature

Alternatives for International Roaming

How to relocate your service or multiple services to your new premises.

How do I relocate my service to a new address?

Track your usage to find out how much of your monthly data allowance you are using.

Plan Usage

Edit your data usage notification preferences.

Enable or disable usage notifications

How to upgrade or downgrade your internet, landline or mobile plan.

Changing your broadband, landline or mobile plan

Keep in touch with your overseas family and friends.

Mobile phone international call activation and international call rates

How to add a data block when you're running low or you're out of data.

Adding a data block to your mobile service

How to divert incoming calls to another number.

Activate mobile call forwarding feature

We've listed some of your FAQ's in changing service plans.

Upgrading or downgrading your plan

Stay connected when travelling outside Australia.

International roaming