My Account

Forgotten username or password

How to retrieve your username or reset your password.

Written by Con Georgiopoulos
Updated over a week ago

Adding an authorised contact to your account

You can authorise another person (e.g. wife, husband, son, daughter) to manage your account.

Written by Joanne M
Updated over a week ago

Remove an Authorised contact to your account

Need to remove an authorised user to your account? Find out how here.

Written by Annalyn Jamen
Updated over a week ago

Changing Basic User to an Administrator and vice versa

Step by step process on how to change basic user to admin

Written by Annalyn Jamen
Updated over a week ago

Changing your payment method

Instantly update your payment method online.

Written by Joanne M
Updated over a week ago

Change of Name: Business and Residential Account

Find out here what file/document needed when you wish to update the name on your account.

Written by Annive
Updated over a week ago

Changing my billing address

Step by step process on how to update billing address

Written by Annalyn Jamen
Updated over a week ago

Payment extension

How to request a payment extension to avoid service interruption.

Written by Joanne M
Updated over a week ago

Making a payment via My Account

You can use My Account to easily make payments.

Written by Joanne M
Updated over a week ago

Premium Services

Premium Services defined and how to activate the feature

Written by Annive
Updated over a week ago

Alternatives for International Roaming

We've listed some tips and what you need to know before activating the International Roaming feature

Written by Annive
Updated over a week ago

How do I relocate my service to a new address?

How to relocate your service or multiple services to your new premises.

Written by Joanne M
Updated over a week ago

Plan Usage

Track your usage to find out how much of your monthly data allowance you are using.

Written by Joanne M
Updated over a week ago

Enable or disable usage notifications

Edit your data usage notification preferences.

Written by Joanne M
Updated over a week ago

Changing your broadband, landline or mobile plan

How to upgrade or downgrade your internet, landline or mobile plan.

Written by Joanne M
Updated over a week ago

Enable Auto Data Block on your NBN service

Data allowance all used up? Simply add an auto data block.

Written by Joanne M
Updated over a week ago

Mobile phone international call activation and international call rates

Keep in touch with your overseas family and friends.

Written by Joanne M
Updated over a week ago

Adding a data block to your mobile service

How to add a data block when you're running low or you're out of data.

Written by Joanne M
Updated over a week ago

Activate mobile call forwarding feature

How to divert incoming calls to another number.

Written by Joanne M
Updated over a week ago

Upgrading or downgrading your plan

We've listed some of your FAQ's in changing service plans.

Written by Annive
Updated over a week ago

International roaming

Stay connected when travelling outside Australia.

Written by Joanne M
Updated over a week ago

Enabling/disabling a mobile service feature

This article will show you on how to enable and disable any mobile service features using My Account.

Written by Annalyn Jamen
Updated over a week ago

Refer a Friend

Provides details on how you can take advantage of the SpinTel refer a friend program.

Written by Joanne M
Updated over a week ago