My Account

Forgotten username or password

How to retrieve your username or reset your password.

Written by Con Georgiopoulos
Updated over a week ago

Adding an authorised contact to your account

You can authorise another person (e.g. wife, husband, son, daughter) to manage your account.

Written by Joanne M
Updated over a week ago

Remove an Authorised contact to your account

Need to remove an authorised user to your account? Find out how here.

Written by Annalyn Jamen
Updated over a week ago

Changing Basic User to an Administrator and vice versa

Step by step process on how to change basic user to admin

Written by Annalyn Jamen
Updated this week

Changing your payment method

Instantly update your payment method online.

Written by Joanne M
Updated over a week ago

Change of Name: Business and Residential Account

Find out here what file/document needed when you wish to update the name on your account.

Written by Annive
Updated over a week ago

Changing my billing address

Step by step process on how to update billing address

Written by Annalyn Jamen
Updated over a week ago

Payment extension

How to request a payment extension to avoid service interruption.

Written by Joanne M
Updated over a week ago

Making a payment via My Account

You can use My Account to easily make payments.

Written by Joanne M
Updated over a week ago

Premium Services

Premium Services defined and how to activate the feature

Written by Annive
Updated over a week ago

Alternatives for International Roaming

We've listed some tips and what you need to know before activating the International Roaming feature

Written by Annive
Updated over a week ago

How do I relocate my service to a new address?

How to relocate your service or multiple services to your new premises.

Written by Joanne M
Updated over a week ago

Plan Usage

Track your usage to find out how much of your monthly data allowance you are using.

Written by Joanne M
Updated over a week ago

Enable or disable usage notifications

Edit your data usage notification preferences.

Written by Joanne M
Updated over a week ago

Changing your broadband, landline or mobile plan

How to upgrade or downgrade your internet, landline or mobile plan.

Written by Joanne M
Updated over a week ago

Enable Auto Data Block on your NBN service

Data allowance all used up? Simply add an auto data block.

Written by Joanne M
Updated over a week ago

Mobile phone international call activation and international call rates

Keep in touch with your overseas family and friends.

Written by Joanne M
Updated over a week ago

Adding a data block to your mobile service

How to add a data block when you're running low or you're out of data.

Written by Joanne M
Updated over a week ago

Activate mobile call forwarding feature

How to divert incoming calls to another number.

Written by Joanne M
Updated over a week ago

Upgrading or downgrading your plan

We've listed some of your FAQ's in changing service plans.

Written by Annive
Updated over a week ago

International roaming

Stay connected when travelling outside Australia.

Written by Joanne M
Updated over a week ago

Enabling/disabling a mobile service feature

This article will show you on how to enable and disable any mobile service features using My Account.

Written by Annalyn Jamen
Updated over a week ago

Refer a Friend

Provides details on how you can take advantage of the SpinTel refer a friend program.

Written by Joanne M
Updated over a week ago