Your service class number will help you identify what type of connection you will be able to receive and it's necessary workloads.

Here is the current list of NBN service classes:

Service Class

Definition

Installation Timeframe (Business days)

0

Planned to be serviceable by fibre

Not Yet Serviceable

1

Serviceable by fibre, no PCD or NTD in place (FTTP)

5-20

2

Serviceable by fibre, PCD installed, no NTD in place (FTTP)

5-20

3

Serviceable by fibre, PCD and NTD in place (FTTP)

2 (BYO modem and No Number Transfer)

5 (SpinTel supplied modem or Number Transfer required)

4

Planned to be serviceable by Fixed Wireless

Not Yet Serviceable

5

Serviceable by Fixed Wireless, no antenna and NTD in place

5-20

6

Serviceable by Fixed Wireless, antenna and NTD in place

2 (BYO modem and No Number Transfer)

5 (SpinTel supplied modem or Number Transfer required)

7

Planned to be serviceable by Satellite

SpinTel does not offer Satellite services

8

Serviceable by Satellite, no satellite dish/NTD in place

SpinTel does not offer Satellite services

9

Serviced by Satellite, dish and NTD in place

SpinTel does not offer Satellite services

10

Planned to be serviceable by Copper (FTTN)

SpinTel does not offer Satellite services

11

Serviceable by Copper, copper lead-in required (FTTN)

5-20

12

Serviceable by Copper, jumpering is required (FTTN)

5-20

13

Serviceable by Copper, infrastructure in place (FTTN)

2 (BYO modem and No Number Transfer)

5 (SpinTel supplied modem or Number Transfer required)

20

Planned to be serviceable by cable (HFC)

Not Yet Serviceable

21

Within the HFC footprint, no drop, wall plate or NTD

5-20

22

Within the HFC footprint, drop in place, no wall plate or NTD

5-20

23

Within the HFC footprint, drop and wall plate in place, no NTD

5-20

24

Within HFC footprint, drop, wall plate, and NTD in place

2-5

30

Planned to be serviceable by Fibre to the Curb (FTTC)

Not Yet Serviceable

31

Within the FTTC footprint, copper lead-in is required

5-20

32

Within the FTTC footprint, copper lead-in ins present but not connected to DPU

5-20

33

Within the FTTC footprint, property is connected to DPU but an NTD is required

5-20

34

Within the FTTC footprint, has previously been transferred to NBN and can transfer to a new provider without an installation appointment

2 (BYO modem and No Number Transfer)

5 (SpinTel supplied modem or Number Transfer required)

Distribution Point Unit (DPU) - this box sits in the pit or power pole outside a property for FTTC connections.

Network Connection Device (NCD) - this is a box installed inside a property for FTTC connections.

Premises Connection Device (PCD) - this is a box that is installed on the outside of a property for HFC or FTTP connections.

Network Termination Device (NTD) - this is installed inside a property for HFC or FTTP connections.

Hybrid Coaxial Cable (HFC) - this is the existing cable network that is used to deliver cable TV to some homes in Australia.

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