NBN Troubleshooting

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

Are you on a high-speed or Gigabit plan but not getting the speeds you expected? Here’s how to check if your devices and equipment support higher speeds — whether you’re using a wired or Wi-Fi connection.   A. Wired (LAN)... Read More

Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings.   Important: A factory reset will remove all current settings, including your Wi-Fi name and password,... Read More

This guide is for customers using FTTP (Fibre to the Premises) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Frequent or sudden... Read More

What is FTTP? Fibre to the Premise (FTTP) involves fibre optic cables used for data transfer at every point through the nbnâ„¢ network. The fibre cable is connected directly to a utility box on the outside of the premises, which in turn is connected... Read More

Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages.   - SpinTel Network Status - nbn Network Outages   Once you have confirmed that there are no outages, you... Read More

Sometimes you may find that certain websites won’t load while others work normally. This guide will help you diagnose and resolve issues when specific websites are not accessible on the SpinTel network. Step 1: Check if the Website is Online ... Read More

SpinTel’s My Account portal provides a range of diagnostic tools that allow customers to check their internet connection and perform self-service tests. These features help identify and resolve connectivity issues without the need to contact... Read More

This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You... Read More

This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More