Getting Started - Broadband Services

If you’ve elected to upgrade the nbn technology type at your premises, the following terms and conditions will apply; You agree to cooperate with the requests of nbn technician, which may include finding a suitable position in your home or... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

Home Wireless Broadband and Mobile Broadband are both powered by 4G mobile networks, but there are significant differences between them. Here are some things you need to know   Mobile Broadband Mobile Broadband allows you to quickly access the web... Read More

To find out if the NBNCo has rolled out in your area, visit the SpinTel website and enter your address in the search bar.   Once confirmed that your area is NBN ready, select the plan that suits your need and click on Buy Now to check out. Enter... Read More

nbn™ Fibre to the Node services are sold as an “up to” as speeds cannot be guaranteed. This is because the quality of the copper may be affected, or they may be affected by co-existence.   What is Co-existence? If you have a Fibre To The Node ... Read More

The router label on the bottom panel of the router (sometimes at the back of the router) lists the following information MAC Address Serial Number Gateway login details (IP address, username & password) Make/model WiFi network name ... Read More

If you’ve only ever lived in a house or a self-contained unit you may never heard of an MDF. For houses, the connection is generally from the exchange directly to your house.   For apartments, or Multi-Dwelling Unit’s (MDU) it’s a... Read More

There are a few ways you can find the make and model of your gateway: Look on the front, back, sides, or bottom of your router for the manufacturer name and model. ​​   In the example above, the manufacturer’s name is printed in front... Read More

  A mesh network is a network in which devices -- or nodes -- are linked together, branching off other devices or nodes. These networks are set up to efficiently route data between devices and clients. A mesh network will contain a group of devices... Read More